How to get support at Technology on Premises

What are the Hours of Operation at Technology on Premises?
Our normal business hours are Monday - Friday. 8:30am to 5:30pm. Service calls submitted after 1pm may be scheduled on the following business day. To obtain Emergency Service, you may call 212-953-0400 and provide your Name, Company, Phone Number and a brief description of the issue. A technician will contact you shortly.

How do I get support at Technology on Premises?
When you have an computer issue or a question, you have several ways to contact our support team and report your issues and requests. Emailing to Helpdesk@topitservice.com is the best way to enter a new Service Request. The Customer Portal is the best way to check on existing Service Requests and to update and annotate the existing Service Requests.

How to Get Help at Technology on Premises

   From a Managed Desktop
To submit a Help Desk Service Request from a managed desktop, double click on the TOP Managed Services grey circle icon in the system tray of your PC. This is in the lower right hand corner of the screen. This will lead you to the Technology on Premises Client Portal login page, where you can submit a Help Desk Service Request.

   TOP Helpdesk http://helpdesk.topitservice.com
Enter and review your requests directly in the Customer Portal. This is the best and simplest way to enter a new Service Request. Just go to the Client Login area on http://helpdesk.topitservice.com and login. We record and update everything here and we share it with you to review when you want. Send an email to Helpdesk@topitservice.com with your desired password and we will setup an account and notify you.

   Email   helpdesk@topitservice.com
Email a Service Request onto our Service Board.   When you send an email to Helpdesk@topitservice.com, the email is automatically entered on our service board and we are notified. You should use the Customer Portal to check on your Service Requests. Please do not send another email to Helpdesk@topitservice.com to check on your Service issues; each email to that address starts a new Service Request.

Help us Help you. Include this information in your email:

1) Good description of the problem in the body & a good summary of the problem on the email subject line.
2) Screen shot. Screen shots tell us a lot.
3) Error message. If you get an error message, open it up and cut/paste it into your email.

   Phone 212-953-0400
Please use this choice sparingly or if it is an emergency. You will either speak with one of our Support Team members or be able to leave a message. The message is automatically put on our Service Board and a technician will contact you shortly.

Complete the following and you may not need our help!
Designate a Local Administrator to funnel all your service requests through. Though we can support your end users directly, you should have one user at your company designated as the Primary Contact or Local Administrator. Let everyone there know who that is. All your users problems, issues and requests should be reported to your Local Administrator. We will work with your administrator to resolve issues and teach them how to get the most from Technology on Premises. Your admin will become your in-house guru for Technology and Support. We will focus our efforts in making your admin very knowledgeable and will coach them on troubleshooting tips and tricks. After a while your admin will be able to resolve many common issues and answer most user questions. This will in-turn save you time and money.