Common Questions

• Do you guarantee your service?
  
• Do you provide home service?
  
• Do you provide service 24 hours a day?
  
• Where are you located?
  
• Do you provide onsite or remote service?
  
• Do your provide emergency service?
  
• Do you sell hardware and software?
  
• What forms of payment do you accept?

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Do you guarantee your service?
Yes, If you're not satisfied with your service, please contact our Operations Department at (212) 953 - 0400 or email helpdesk@topitservice.com. If there is a problem with the service we provided and you notify us within 30 days, we will work to remedy your problem quickly and at no additional cost.

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Do you provide home service?
Our primary market is Business-to-Business, but we do provide home support and solutions to owners and employees of our clients. Please speak to our Operation Department for further information.

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Do you provide service 24 hours a day?
Yes. We're here for you 24 hours a day, seven days a week. Although our office has limited hours, you can contact us at any point in time by calling (212) 953 - 0400. We can have an technician call you at your location anytime day or night.

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Where are you located?
Our offices at located at 222 East 46th Street, NY, New York, 10017. On the south side between 2nd and 3rd Streets. Google Maps

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Do you provide onsite and remote service?
Both. The TOP Support Team will attempt to diagnose and resolve the issue remotely with our remote desktop services. If the issue can not be resolved remotely, a technician will be dispatched to your location.

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Do your provide emergency service?
Yes. We provide 24/7 emergency service. Call our Support Line at (212) 953 - 0400 and follow the instructions for an Emergency Service Request.

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Do you sell hardware and software?
Yes, but our primary business is to provide the best combination of hardware, software and services to our clients. To that end, we do not partner with any particular hardware or software vendor. TOP aggressively evaluates existing hardware and software standards and updates recommendations as new technologies are released or updated.

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What forms of payment do you accept?
We take all major credit cards, checks and cash. You can pay your invoices online with a credit card here.